FAQ / Sizing
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Q1: How are goods packaged and postage costs?
- All orders are dispatched within 24 hours and in discreet plain packaging with no logos or mention of our company name
- Only our warehouse postcode and number will be printed on the postage label for the purpose of lost or unclaimed parcels
- Postage cost is free First Class Royal Mail Recorded Delivery to the UK and delivery is normally within 1 - 3 days from date of dispatch.
Q2: Do you post outside the UK?
- Yes we ship to Europe and the Rest of the World. Packages will be sent by the Royal Mail International Signed For service at a standard price of £9.00 for Europe and £11.00 for the Rest of the World. Delivery is normally 3 - 5 days within Europe and 5 - 7 days for the Rest of the World.
Q3: Are items in stock
- Yes, all our items are in stock and ready for dispatch. If you order before 4pm Monday to Friday your order will be sent the same business day and the next business day for all other orders. Business days are Monday to Friday excluding UK Bank Holidays.
Q4: Do you accept returns and what are the conditions?
- We hope that you are delighted with your purchase. However, should you wish to return any item we can only accept returns received back by us within 14 days of your receipt of your order.
- We will refund or exchange an item as soon as it is received and processed by us.
- All items must be returned in their original condition, with the original packaging intact.
- Items that have tags or other protective strips removed cannot be refunded or credited.
- We cannot accept garments that have been worn or are returned used, for health and saftey reasons.
- We cannot be held responsible for items lost in transit. We recommend that you send your parcel by registered post and retain proof of posting. Please mark your package clearly as ‘returned goods’ to avoid delays and ensure that you enclose your name and address. We do not refund postage on returns.
- All returned goods should be sent to the following address: Sexy Rose, PO Box 530, WITNEY, OX28 9LQ.