We are very keen to ensure that your buying experience meets your expectations in every way, from placing your order right through to delivery. However, if the items are damaged or faulty in any way then we will be pleased to replace them.
Our normal returns period is 14 days from date of receipt and the returned items must be unworn, apart from trying on, and in their original condition with the original packaging intact. For hygiene reasons please try on panties/swimwear over your own underwear. Unfortunately thongs and stockings are excluded from our normal returns policy and may not be returned once the package has been opened. Items sold as a set must be returned as a set.
We will refund or replace the item as soon as possible after it has been received back by us. We cannot be held responsible for items lost in transit and so recommend that you send your return by recorded delivery and retain your proof of posting. We do not refund postage on returns.
Your statutory rights are not affected by this policy.